Contact

Contact Us

Have a question about Luna products, your order, or sizing?
Our team is here to help.

Whether you are exploring Luna for the first time or already part of the community, we are happy to assist with any questions about sleep, recovery, health insights, or your purchase.

You can reach our team via email or by submitting the contact form below.

Customer Support

For product questions, sizing assistance, troubleshooting, or general support.

Email: support@lunazone.au

Phone: 03 8518 5614

Response time: 1-2 business days

For help choosing the right size, please visit our Sizing Guide before placing your order.

Orders & Shipping

For enquiries about:

• Order status
• Shipping timeframes
• Tracking information
• Address updates

Email: orders@lunazone.au

Please include your order number where possible to help us assist you faster.

Returns & Warranty

If you need to initiate a return or believe your product may be defective, please review our Returns & Refunds Policy.

If you still require assistance, contact:

support@lunazone.au

Our team will guide you through the next steps.

Company Information

Lunazone Australia

Official distributor of Luna products in Australia.

Operated by
OzEmu Pty Ltd

Melbourne, Australia

Send Us a Message

Alternatively, you can contact us using the form below and a member of our team will respond as soon as possible.